Return & Refund Policy
What to do if something isn't quite right with your It Girl Picks order.
Our promise
We want you to love every piece from It Girl Picks. Because many of our items are curated, limited-run, or a surprise, our return rules are a little different — here's exactly how it works.
Damaged, defective, or wrong items
If something arrives damaged, defective, or not as described, email hello@itgirlpicks.com within 7 days of delivery with your order number and a photo of the item.
We'll make it right with a replacement or a full refund, depending on availability. You won't need to pay to send damaged items back.
Items we can't return
For health and safety reasons, we can't accept returns on opened or used beauty products, makeup, or press-on nails.
Personalized or custom items can't be returned unless they arrive damaged or defective.
Mystery Boxes and Lucky Scoops can't be returned or exchanged once revealed — the surprise is the whole point! Damaged or defective items inside are still covered by our policy above.
Digital products (courses, templates and resources) are non-refundable once accessed. Purchases made through Beacons or Skool follow that platform's refund rules.
All sales are final
We don't accept returns or exchanges for change of mind, so please check sizes, colors and details before you order. Returns are only accepted for items that arrive damaged, defective, or not as described.
Refunds
Once we review your damaged or wrong-item claim, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.
If you used a discount code, your refund will be the amount you actually paid.
Exchanges
If your item arrived damaged or defective, we're happy to swap it for the same piece while supplies last.
Questions?
Email us at hello@itgirlpicks.com with your order number and we'll help as soon as we can.